What to Avoid when Outsourcing Managed IT Services

Though there are a variety of benefits offered when outsourcing managed IT services, all Managed Service Providers aren’t the same and some potential drawbacks are worth considering. Knowing what to avoid can be a simpler way of weeding out potential managed IT service candidates, so we’ve constructed a list of common red flags in the managed IT service industry that will help you make your decision.


Limited Access

Data is the forefront of information that will be managed when considering outsourcing your managed IT services. Having the right to access your data with direct control over your services and infrastructure is important for your business.

It is essential to keep in mind that some service providers can resist or limit how much access and control you have over their system which holds your data. Finding a service provider that allows you to select what level of access you have to your sensitive processes and data is important.



What does 24/7 support really mean? It does not mean that help desk support is only available during their business hours, not yours – unless you consider voicemail or an email auto- response support. Technical support from your service provider should be a significant priority to factor in when selecting a company to outsource your IT services to. Understanding the various levels of IT support can better prepare you for what your business needs. An example of the levels of support from a company can include:

Level 1: First Line of Defense
This can include essential IT help desk resolution and support for fundamental issues such as usage problems, password resets or user problems.

Level 2: In-Depth Technical Support
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by Level 1.

Level 3: Expert Product & Service Support
Access the highest technical resources available for problem resolution or new feature creation. Consider the strengths of the company and their capabilities of support that they can offer for both in-office and hybrid work environments.


Company Culture

We have heard stories of managed IT service providers that lack patience and proper verbal and written communication skills when working with staff. Take into consideration the way a company communicated either via email or phone. Are they responsive? Do they use fancy lingo that you can’t understand or are they breaking down and explaining terms to you?
Remember, a lack of communication and/or patience from a company can result to frustration and high turnover rates or potential other unforeseen problems that your business does not need.


Skytel Defies the Average

We are not your average IT organization. We defy the perception of the stiff, closeted IT person. Our technicians are individuals who stand out. They are not only great technical experts, but also great individuals who will bring a friendly and personal touch to their work.

We understand how important your data is, and that’s why you have the ability select what level of access to your data you would like us to manage and control.

Taking pride in our IT help desk support services, we are available 24/7, helping troubleshoot problems using our enterprise ticketing system over email, by phone or on-site.

Let’s discuss outsourcing your managed IT services to us and putting your business’ data in the hands of trusted professionals

FREE Assessment

Contact Us Today & we’ll walk you through everything outsourced IT support can do for you.




Outsourcing your Small Business’ Managed IT Services is not only Cost-Effective, it’s More Practical

Running a small to mid-size business presents a lot of challenges and difficult choices. Some of the hardest types of decisions for business owners includes talent allocation and their respective costs. Recently, outsourcing labour has become the simplest solution for this problem which allows your business to hire external support and save money doing so. One of the most outsourced business functions is managed information technology services. Due to the nature of IT needs, every issue can be completely resolved off-premises. The recent buzz around outsourcing labour has largely come from the ‘cost-cutting’ frame of thinking, but outsourcing IT services specifically comes with so many other benefits that seem to fly under the radar. Here are the top benefits of outsourcing your business’ Managed IT Services.



Outsourcing IT is reactive and customizable to your business, allowing you to quickly designate workloads to specific areas of concern at any given time. Managing workload spikes becomes much simpler when you don’t have to recruit, employ, and train technicians that you may only need for a short amount of time. Having the freedom to adjust the number of developers you need on a specific project at a given time is something that small to mid-size businesses value very highly.



Managing thousands of files can be an impossible task. IT professionals will help you organize your essential data, so you know where to find it when you need it. This kind of organization can be invaluable to businesses that work closely to their information everyday, directly resulting in a productivity increase in-house as well.


Reducing Risk

Cybersecurity is a large area of concern for many businesses today. An IT team will help to keep your business secure by installing safeguards and security measures against online attacks and viruses which can potentially save your business.

Outsourcing providers will also use their industry knowledge to assume and manage a lot of the security and compliance risks that are heavily associated with the IT industry. You can have peace of mind knowing that they have experience with how to avoid these risks in their area of expertise.


Focusing on Your Core Business

Just as businesses have limited resources, every manager has limited time and attention. Finding and managing a team of software developers is a very time- consuming and complicated process. When you decide to outsource your IT, you help your business stay focused on your core essentials by not getting distracted with complex IT decisions.


Outsource your IT to Skytel Networks

Learn more about how Skytel Networks can help you make these benefits a reality. By outsourcing your IT to us, you put your network in the hands of trusted professionals. We will remove the worry and frustration caused by computers and help your business succeed.


FREE Assessment

Contact Us Today & we’ll walk you through everything outsourced IT support can do for you.