Though there are a variety of benefits offered when outsourcing managed IT services, all Managed Service Providers aren’t the same and some potential drawbacks are worth considering. Knowing what to avoid can be a simpler way of weeding out potential managed IT service candidates, so we’ve constructed a list of common red flags in the managed IT service industry that will help you make your decision.
Data is the forefront of information that will be managed when considering outsourcing your managed IT services. Having the right to access your data with direct control over your services and infrastructure is important for your business.
It is essential to keep in mind that some service providers can resist or limit how much access and control you have over their system which holds your data. Finding a service provider that allows you to select what level of access you have to your sensitive processes and data is important.
What does 24/7 support really mean? It does not mean that help desk support is only available during their business hours, not yours – unless you consider voicemail or an email auto- response support. Technical support from your service provider should be a significant priority to factor in when selecting a company to outsource your IT services to. Understanding the various levels of IT support can better prepare you for what your business needs. An example of the levels of support from a company can include:
Level 1: First Line of Defense
This can include essential IT help desk resolution and support for fundamental issues such as usage problems, password resets or user problems.
Level 2: In-Depth Technical Support
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by Level 1.
Level 3: Expert Product & Service Support
Access the highest technical resources available for problem resolution or new feature creation. Consider the strengths of the company and their capabilities of support that they can offer for both in-office and hybrid work environments.
We have heard stories of managed IT service providers that lack patience and proper verbal and written communication skills when working with staff. Take into consideration the way a company communicated either via email or phone. Are they responsive? Do they use fancy lingo that you can’t understand or are they breaking down and explaining terms to you?
Remember, a lack of communication and/or patience from a company can result to frustration and high turnover rates or potential other unforeseen problems that your business does not need.
Skytel Defies the Average
We are not your average IT organization. We defy the perception of the stiff, closeted IT person. Our technicians are individuals who stand out. They are not only great technical experts, but also great individuals who will bring a friendly and personal touch to their work.
We understand how important your data is, and that’s why you have the ability select what level of access to your data you would like us to manage and control.
Taking pride in our IT help desk support services, we are available 24/7, helping troubleshoot problems using our enterprise ticketing system over email, by phone or on-site.
Let’s discuss outsourcing your managed IT services to us and putting your business’ data in the hands of trusted professionals